Shipping policy

Shipping Policy

1. Order Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to unforeseen circumstances.

3. Shipping Locations
We currently internationally. If you are not seeing a shipping option to your country, please contact us at jessicaduceramics@gmail.com

4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). Tracking information is typically available within 12 hours.

5. Customs, Duties, and Taxes
Jessica Du Ceramics is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

6. Damages and Lost Packages
Jessica Du Ceramics is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team at jessicaduceramics@gmail.com within 3 days to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

7. Returns and Exchanges
For information on returns and exchanges, please contact us at jessicaduceramics@gmail.com. 

8. Incorrect Shipping Information
We are not responsible for orders shipped to incorrectly provided addresses. Please ensure all shipping details are accurate before placing your order.

9. Contact Us
If you have any questions about this Shipping Policy, you can contact us at:
Email: jessicaduceramics@gmail.com

Last updated: April 14, 2026